Children under 3 three years old, people with back injuries or heart problems can not participate on our trips.
We have a 48 hour cancellation policy for all of our trips. Up until 48 hours until your departure time you may cancel your reservation without penalty. Cancellations made less than 48 hours prior departure time will be charged a simple fee of $25/per person to cover our fixed costs. No-shows or cancellations made on the same day of the trip will receive full charge. All cancelations must be made by telephone directly with East Coast Water Taxi.
Due to the unique nature, and small size of our groups, we are forced to remain quite firm about our cancellation policies. Consider that on a given day you have a reservation with us, we are there, onsite, waiting and ready to serve you. Regardless of the cancellation reasons, our time and fixed cost is already invested; we may even have turned down other customers by holding your space. It’s easy to see why we must remain so firm regarding our cancellation policies.
WEATHER RELATED CANCELLATIONS
Participants must be ready to get wet in all of our trips. Please keep in mind that we are an eco adventure operator and we do go out in the event of rain, as long as it does not put our guests, guides or the excursion in general in any danger. We are all about you having fun. If we know that there is no way that a particular day would be fun because of bad weather, you can count on that as soon as we are sure, we will cancel any trips for that day without any charges to your card. This being said, we must clarify that WEATHER IN THE CARIBBEAN IS HIGHLY UNPREDICTABLE even with all the radars we use. Many times we will not be able to cancel an excursion until the last minute at the time of check in.
If you ever have any questions regarding weather cancellations on the day of your excursion make sure to contact us via telephone (787) 518-8337
TRIPS ARE SUBJECT TO CONDITIONS
One of the things that we enjoy the most about our trips is that every day in the water is a different experience. According to the specific weather conditions for any given day, a trip may vary slightly from our advertised offerings. Everyday our captain will select the route that he believe will be the most fun and enjoyable for the whole group. For that reason, we encourage you to choose your trips based on the rough descriptions provided on our website and simply trust us to provide you with a great experience.
We are looking forward to take you on our adventure!